COVID-19 | Corona 1

• General information on your travel voucher

Check in 5

• How and when do I check in online?
• How do I check-in for my low-cost booking (e.g. Ryanair/Laudamotion, Easyjet, Wizzair, Vueling)?
• Where do I find my booking reference and/or ticket numbers?
• Can I check in for a return flight already?
• I am unable to check-in online. Can I check-in at the airport?

Travel Documents 8

• I did not receive or lose my confirmation email
• I did not receive my ticket!
• When will I receive a ticket from the airline?
• Is my passport valid to travel?
• Will I need a visa to enter my destination?

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Changes 6

• I would like to change my booking
• I would like to change my booking and I have a flexible ticket
• My name is spelled incorrect. Can I change this?
• My date of birth is incorrect. Can I change this?
• Can someone else travel on my ticket?

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Cancellations 3

• Can I cancel my ticket?
• When can I expect my refund?
• What is the status of my refund request?

Seats 1

• Can I reserve my seat(s)?

Baggage 6

• What is my checked baggage allowance?
• How do I book (extra) checked baggage?
• What is my hand baggage allowance?
• Can I bring special baggage (wheelchair/sports/music/medical equipment)?
• Can I bring my pet?

View all 6

Others 16

• I have issues using my credit card (Visa or MasterCard)?
• My flight is delayed and/or cancelled. Am I entitled to compensation?
• Is it possible to book a hotel on your website?
• Can I rent a car ahead of my travels?
• Is it possible to reserve a parking spot?

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